Medical Records Coordinator

Covenant Case Management Services • Charlotte, NC

5d • Hybrid

About The Position

At Covenant Case Management Services, we are dedicated to providing high-quality care and advocacy for our clients. We are seeking a detail-oriented Medical Records Coordinator to join our Quality Management team. In this role, you will be the guardian of client information, ensuring that every record is accurate, secure, and compliant with the highest legal and ethical standards.
What You Will Do | Responsibilities
As a Medical Records Coordinator, you will manage the lifecycle of client information—from initial intake to secure disposal. Your daily impact includes:

Requirements

• Education: High school diploma or equivalent required; Bachelor’s degree preferred.
• Expertise: Solid understanding of clinical documentation, EHR software, and HIPAA privacy laws.
• Skill Set: Exceptional organizational skills with a "eagle eye" for detail and accuracy.
• Communication: Strong interpersonal skills to provide excellent customer service to clients and staff alike.
• Work Ethic: Ability to work independently, manage sensitive data with the utmost confidentiality, and meet deadlines.
• Stable, high-speed internet.
• A quiet, private, and HIPAA-compliant space to handle sensitive client information.

Responsibilities

• Record Integrity: Maintain and update client records within our Electronic Health Record (EHR) systems and physical files.
• Compliance & Consent: Obtain necessary signatures on consent forms from clients and Legally Responsible Persons (LRP) to ensure departmental compliance.
• Information Security: Process record requests from providers and authorized parties while strictly adhering to HIPAA and privacy regulations.
• Quality Oversight: Review records for accuracy; flag and correct missing or erroneous information.
• Audit Support: Retrieve and prepare documentation for audits, legal reviews, and internal quality checks.
• Administrative Coordination: Create monthly documentation spreadsheets and oversee record retention and secure disposal schedules.
• Support & Training: Assist staff in locating documentation and provide training on proper record-keeping procedures.
• Client Advocacy: Follow up with clients and LRPs to educate and assist with inquiries regarding their records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED