Medical Records & Authorization Coordinator

Dreem Health

2d

About The Position

As a Medical Records & Authorization Coordinator at Dreem Health, you’ll play a key role in ensuring the seamless flow of clinical information and supporting timely patient care. You’ll manage fax and mail intake, process medical records requests, and complete insurance pre-authorizations. By handling documentation, correspondence, and authorization requests accurately and efficiently, you’ll help strengthen the operational foundation of our fast-growing digital sleep clinic. This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale. You’ll learn how to navigate a tech-enabled care environment, collaborate closely with cross-functional teams, and be part of building a better, more accessible future for sleep health. If you thrive in a dynamic, mission-driven setting and are excited to grow with a company that’s redefining care, we’d love to meet you.

Requirements

• Prior experience with pre-authorizations and insurance authorizations; experience in sleep medicine (e.g., PSG, Home Sleep Testing, PAP therapy, GLP-1 therapy) is a plus.
• Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems
• Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment
• Ability to work autonomously while interacting effectively with healthcare providers, and payors;
• Foundational understanding of Insurance Authorization process, medical record management
• A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes

Nice To Haves

• Completion of a Medical Assistant program or equivalent healthcare experience
• Excellent customer skills with an ability to multitask in a fast paced environment
• High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey.

Benefits

• Be part of an international team across the US, Paris, Belgium, and Vienna
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• 20 days PTO + 10 paid holidays + sick leave
• FREE One Medical membership
• Internet reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed