Medical Records - Medical Records Associate

Lumexa Imaging • Charlotte, NC

10d • Onsite

About The Position

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services. Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients. POSITION SUMMARY: Maintaining patient files, responding to requests for medical records and processing letters and reports. Retrieving information from filing system when requested.

Requirements

• High School Education required
• 1+ years’ experience in a medical records
• Knowledge of Medical Terminology
• Knowledge of Windows and Outlook
• Strong oral and written communication skills
• Medical Office Experience
• Ability to multitask
• Strong customer service skills both internal and external
• Ability to multitask and work independently without direct supervision
• Ability to demonstrate strength in problem solving
• Ability to handle confidential information
• Ability to withstand long periods of sitting and repetitive handwork.
• Excellent organizational and computer skills.

Nice To Haves

• Epic experience preferred

Responsibilities

• Process ADRs (Additional Documentation Requests)
• Respond to emails/phone messages from providers and patients.
• Review of medical records to ensure that they are accurate, clinically pertinent, complete, and readily available for continuing patient care. Process incoming requests from patients and outside facilities for medical records.
• Communicate with site leaders, providers, patients, and techs on various Medical Records issues.
• Follow the standards and policies for the medical record and the medical record services of the health care facility.
• Determine the format of the medical record at patients request. Personnel at this level have the foundational level of understanding to troubleshoot complex issues and escalate them to the proper person for resolution.
• Fax and mail reports. Maintain all imaging scheduling records and be able to verify HIPPA information for all patients Ensure any release of information is HIPPA compliant.
• Request reports/ images for current patients for continual care.

Benefits

• Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees