Medical Records Associate

Charlotte Radiology•Charlotte, NC

8d•Onsite

About The Position

Maintaining patient files Responding to requests for medical records and processing letters and reports. Retrieving information from filing system when requested. SHIFT DETAILS: M-F 8a-5p, On-site at the McAlpine office.

Requirements

High School Education
1-3 years’ experience in a medical records office setting, computer and data entry.
Knowledge of Medical Terminology
Knowledge of Windows and Outlook
Strong oral and written communication skills
Medical Office Experience
Ability to multitask
Strong customer service skills both internal and external
Ability to multitask and work independently without direct supervision
Ability to demonstrate strength in problem solving
Ability to handle confidential information
Ability to withstand long periods of sitting and repetitive handwork.
Excellent organizational and computer skills.

Responsibilities

Respond to emails/phone messages from providers and patients.
Review of medical records to ensure that they are accurate, clinically pertinent, complete, and readily available for continuing patient care.
Process incoming requests from patients and outside facilities for medical records.
Communicate with site leaders, providers, patients, and techs on various Medical Records issues.
Follow the standards and policies for the medical record and the medical record services of the health care facility.
Determine the format of the medical record at patients request.
Personnel at this level have the foundational level of understanding to troubleshoot complex issues and escalate them to the proper person for resolution.
Fax and mail reports.
Maintain all imaging scheduling records and be able to verify HIPPA information for all patients
Ensure any release of information is HIPPA compliant.
Request reports/ images for current patients for continual care.