Medical Record Specialist

Aspire Allergy & Sinus•Austin, TX

1d•Onsite

About The Position

The Medical Records Specialist plays a critical role in supporting revenue cycle operations by ensuring timely, accurate, and compliant handling of medical record requests. This position is responsible for retrieving, preparing, and submitting medical records for claims processing, payer requests, and appeals. This role directly impacts reimbursement timelines and appeal outcomes, requiring a strong sense of urgency, attention to detail, and consistency in execution. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities simultaneously, and takes ownership of their work from start to finish. Schedule: Monday- Thurday 8 am- 5pm Friday 8 am -12 pm (HALF DAY) 40 hour work week This position will be fully onsite at our HQ office located at 5929 Balcones Dr #200, Austin, TX 78731

Requirements

Experience handling medical record requests, payer correspondence, or appeals workflows (preferred)
Strong attention to detail with a high level of accuracy
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong organizational and time management skills
Ability to work both independently and collaboratively
High level of accountability and follow-through
Knowledge of HIPAA guidelines and commitment to maintaining confidentiality
Ability to read, write and effectively communicate in English

Nice To Haves

Experience working in EMR/EHR systems
Familiarity with payer portals and medical documentation requirements
Understanding of denial management and appeals processes

Responsibilities

Medical Records & Documentation Management Retrieve and compile medical records from EMR systems based on payer and internal requests
Prepare and submit records to support claims processing, audits, and appeals
Ensure all documentation is complete, accurate, and compliant with payer requirements
Appeals & Denial Support Partner with internal teams to support appeals and reconsideration workflows
Track and fulfill documentation requests tied to denied or pending claims
Ensure timely submission of records to meet payer deadlines and avoid revenue delays
Workflow & Request Management Manage multiple record requests simultaneously while maintaining accuracy and timeliness
Track status of requests and follow up proactively to ensure completion
Maintain organized documentation and audit trails for all submissions
Compliance & Quality Ensure all processes adhere to HIPAA and regulatory requirements
Maintain a high level of accuracy and attention to detail in all submissions
Identify gaps or inefficiencies in workflows and proactively suggest improvements