Medical Receptionist - Brooklyn Center

Kidney Specialist of Minnesota•Brooklyn Center, MN

11d

About The Position

Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Medical Receptionist to join our Brooklyn Center, Richfield and Roseville clinic. Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team. JOB PURPOSE Provide patients and visitors with exceptional customer service and demonstrate professional behavior by: Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology Ensuring patients move through the intake and checkout processes efficiently Working with all staff to make sure quality patient services are provided at the KSM clinic Performing duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed Maintaining a positive demeanor and working cooperatively with KSM coworkers and management Float between KSM sites as needed (Brooklyn Center, Richfield, Roseville)

Responsibilities

Medical Records Management
Scan/upload forms and medical records into EHR and send to appropriate department
Update patient demographic and insurance information in Practice Management and EHR systems
Generate new patient charts utilizing provided information and data obtained from EHR systems.
Document patient interactions in EHR
Coordinate Patient Visits
Schedule, cancel, and reschedule patient appointments.
Manage the wait list and multiple work queues in the practice’s EHR system.
Daily Clinic Activities
Answer and direct multiple telephone lines and take care of the caller’s needs quickly and correctly
Accurately entering insurances as well as checking patient eligibility
Greet patients and complete check in process
Manage and collect copays and payments due on account at the time of service
Maintain reception area and lobby.
Manage & complete internal communications from providers and staff.
Utilize your multi-tasking skills
Travel to other locations as needed based on the needs of the practice
Other duties as assigned based on the needs of the practice