Medical Receptionist, UofL Hospital, Outpatient, 8a-5p
About The Position
The medical receptionist is responsible for answering incoming calls, scheduling appointments, updating patient demographics, maintaining a bump list, scheduling for each division, paging MDs with hospital consults, and obtaining medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care. This role involves welcoming patients and visitors, registering patients using the Centricity Business Practice Management System, ensuring treatment information availability, making appointment reminder calls, maintaining office supplies, participating in meetings, and contributing to excellent patient care and service. The position also requires responding to customer needs with care, courtesy, and respect, providing prompt service, listening attentively, communicating clearly, interacting effectively with diverse backgrounds, maintaining patient privacy and dignity, providing professional telephone services, and complying with all company policies, procedures, standards of conduct, and HIPAA requirements.
Responsibilities
- Answering incoming calls
- Scheduling appointments
- Updating patient demographics
- Maintain bump list
- Schedule for each division
- Page MD’s with hospital consults
- Obtain medical records when possible
- Work closely with medical staff to ensure all patients are provided with quality care
- Welcomes patients and visitors by greeting warmly and answering or referring inquiries
- Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
- Ensures availability of treatment information by filing and retrieving patient records
- Schedules appointments for patients
- Scans and files administrative and medical information in patient’s medical record
- Makes appointment reminder calls to patients with upcoming appointments
- Maintains forms and office supplies required for call center activities
- Participates in staff and educational meetings
- Maintains operations by following policies and procedures; reporting needed changes
- Contributes to team effort to assure excellent patient care and service
- Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve
- Provides our customers with prompt service
- Listens attentively to customers in order to fully understand their needs
- The messages to customers and team members should be delivered with courtesy, clarity and care
- Communicates pertinent clinical/work status information to employer and other team members as assigned
- Interacts effectively and in a supportive manner with persons of all backgrounds
- Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
- Provides efficient and professional telephone services
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
501-1,000 employees
