SMG - MEDICAL RECEPTIONIST

Sparrow•East Lansing, MI

About The Position

General Purpose of Job: Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Requirements

Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Six months experience in a health care office or similar setting. Preferred.
Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course. Preferred.
Experience with an EMR. Preferred.
High school diploma or GED
Demonstrates knowledge of CRT keyboard to process transactions.
Demonstrates keyboarding skills equivalent to 45 wpm
80% accuracy in demographic input
Demonstrated excellent verbal and written communicaiton skills
Ability to work in an EMR

Nice To Haves

Six months experience in a health care office or similar setting.
Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course.
Experience with an EMR.

Responsibilities

Greet, interact with, direct patients, visitors and others appropriately.
Provide relevant information regarding department procedures, fees, and services.
Facilitate referral to physicians and ancillary departments.
Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice.
Open, sort, review and distribute mail.
Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
Complete required forms/reports and enter data into computer, for correct insurance billing.
Tabulate receipts, following billing procedures.
Maintain records/files, obtain authorization forms for services and release of records.
Operate various standard and/or automated office equipment(computer, typewriter, calculator, telephone, intercom, photocopy machine and fax).
Assume preceptor role for new clerical assistant and/or new medical assistant clerical.