Medical Receptionist - Radiology Float

HealthPartners/GHI • Saint Louis Park, MN

6h • Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Radiology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Call Center:
Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Front Desk:
Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.
Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.
Locations:
Float between St. Louis Park, Maple Grove, Burnsville, Wayzata and Minnetonka clinics and Methodist
There can be last-minute changes to a float’s schedule, so reliable transportation is required. At times, this may include switching sites in the middle of a shift.
Work Schedule: Monday – Friday 8hr shifts. Base shift 11:30am-8pm but start time can vary between 10am to 2pm based on business with occasional weekends (every 1-2 months)

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
• Reliable transportation is required.

Nice To Haves

• Medical background
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Responsibilities

• Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
• Provide support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
• Provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care.
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service
• Complete defined work in a timely and professional manner
• Support on-going process improvement and organizational/department changes
• Identify self and department in all phone interactions
• Accept additional related tasks
• Maintain a clean and orderly work area

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
• As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees