Medical Receptionist

UnitedHealth Group • Worcester, MA

4d • $16 - $29 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Medical Receptionist – Central Check-In will be responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic with a focus on Radiology. Role may vary based on the size of the clinic(s).
Standard hours: FT 38.75 hours
Schedule: Monday – Friday, will be required to work a 7.75-hour shift between the business hours of 7:15am – 5pm. Schedule will be determined by Supervisor upon hire.
Location: 5 NEPONSET STREET WORCESTER, MA

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• Intermediate level of proficiency with Microsoft applications (including Outlook, Word, Excel)
• Access to reliable transportation and valid US driver’s license

Nice To Haves

• Experience working in a healthcare setting or other related administrative setting with one to three years of relevant office experience
• Experience with electronic health records
• Bilingual
• Ability to think critically and exercise sound judgment and manage multiple priorities and deadlines
• Excellent communication, customer service, interpersonal and organizational skills
• Willingness to learn and be an active member of a healthcare team

Responsibilities

• Verifies and authorizes patient insurance coverage and eligibility
• Updates demographics and other patient information including necessary consent and other documents
• Collects and posts patient co-payments and other outstanding balances. Maintains collection records and makes daily cash deposits as assigned
• Schedules patients accurately, according to department protocols and provider preference
• Provides education, estimate preparation and other pre-appointment instruction as needed
• Provides routine information on procedures and standard policies and refers matters to the appropriate person within the department/site
• Resolves patients’ questions regarding clinic schedules and billing concerns
• Performs cashier functions, end of day processing and reconciliation and prepares accurate site deposit
• Accurately and appropriately documents information in the electronic medical record system
• Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to ensure patients have completed referrals and signed waivers as necessary. May enter referral information into Epic System
• Completes follow-up and documentation as needed
• Performs appropriate action regarding No Show, Cancellations, Recall, Waitlist and Reschedule lists, per established guidelines. Follows up with the patient, provider, etc. as needed
• Processes personal in-basket and department pool encounter in Epic in a timely and appropriate manner
• In conjunction with department leadership and training, acts as an educator to new PSS staff
• Processes department and provider mail and faxes in a timely and appropriate manner
• May escort patients to examination rooms
• Able to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures and objectives
• Participates in learning opportunities provided through the learning management system
• Participates in departmental meetings and huddles as directed by department leadership
• Regular, reliable, and predictable attendance is required
• Performs other similar and related duties as required or directed
• May be asked to provide coverage at nearby sites if needed

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees