Medical Receptionist

Tri-County Community Action Agency • Johnston, RI

11d

About The Position

General Responsibility: Perform basic duties related to overall patient services. Assist patients in a timely manner, schedule appointments and respect confidentiality of the Agency and patients.

Specific Responsibilities: Greeting and registering patients in a fast-paced, multi-specialty Community Health Center (Medical, Behavioral Health, and Dental); responsible for complete and accurate data entry of all information which includes patient demographics, financial information and insurance information, and consents; collecting co-payments and self-pay balances; screening patients for special programs and/or services; scheduling appropriate appointments; direct emergent needs to RN or Clinical Manager; assists in answering calls and scheduling of appointments and/or taking accurate messages; scheduling, rescheduling and cancelling patient appointments as necessary, according to protocols and Department workflows, using NextGen Practice Management/Electronic Health Record software; performs insurance eligibility verification; notifies patients of upcoming appointments through reminder calls and/or letters; monitor patient flow and wait times. Must work well in a fast paced, high demand environment (be flexible, calm and positive).

Requirements

• High School Diploma/GED required
• Excellent Customer Service skills required including professional telephone etiquette in conjunction with excellent oral communication ability for all levels of client interaction
• Must have ability to develop cooperative/courteous working relationships with other staff, patients and other customers
• Demonstrate an understanding of everyone’s experiences, every day
• Ensuring the delivery of services that recognizes and respects that every moment matters

Nice To Haves

• Prior experience working in a medical/clinical setting is preferred
• Formal medical receptionist or medical assistant training preferred
• Bilingual (Spanish) a plus

Responsibilities

• Greeting and registering patients in a fast-paced, multi-specialty Community Health Center (Medical, Behavioral Health, and Dental)
• Responsible for complete and accurate data entry of all information which includes patient demographics, financial information and insurance information, and consents
• Collecting co-payments and self-pay balances
• Screening patients for special programs and/or services
• Scheduling appropriate appointments
• Direct emergent needs to RN or Clinical Manager
• Assists in answering calls and scheduling of appointments and/or taking accurate messages
• Scheduling, rescheduling and cancelling patient appointments as necessary, according to protocols and Department workflows, using NextGen Practice Management/Electronic Health Record software
• Performs insurance eligibility verification
• Notifies patients of upcoming appointments through reminder calls and/or letters
• Monitor patient flow and wait times

Benefits

• Health, Dental, Vision, Life, and Disability insurance
• 403b Savings Plan/Pension with an Agency match
• Vacation, Sick, Holiday time
• Access to Agency-sponsored EAP services for employees and their families
• Many training opportunities are available that include, but are not limited to various educational experiences, certificate programs, CPR and First Aid training as well as ongoing occasions for additional learning
• Tri-County is a qualified entity for employees to access loan repayment opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees