Medical Receptionist PRN

American Family Care•Montgomery, AL

1d•Onsite

About The Position

At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. You're not just answering phones – you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution. American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Requirements

Experience with insurance verification and medical billing (non-negotiable!)
Ability to explain complex insurance concepts to frustrated patients with empathy and clarity
Obsessively detail-oriented – a single digit error in an insurance ID can cost thousands
Worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting
Tech-savvy with medical billing software and EMR systems
Excellent problem-solving skills and can find billing solutions that work for both patients and the clinic
Maintain a positive attitude even when dealing with challenging financial conversations
High school diploma preferred
Current CPR or Basic Life Support (BLS) certification is required for this role

Nice To Haves

X-Ray Tech, Medical Assistant or related certification is a plus

Responsibilities

Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
Maintain organized records while strictly following HIPAA regulations

Benefits

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Develop highly marketable skills in medical billing and insurance
Receive specialized training in insurance verification and patient financial counseling
Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy
Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry
Be part of healthcare innovation that's expanding nationwide
Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations
Disability insurance
Life insurance