Medical Receptionist

CareAbout

24d•$16 - $23•Onsite

About The Position

Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager. Duties and Responsibilities The duties include, but are not limited to: Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes. Greeting patients and verifying/inputting demographic information into Practice management system. Collecting and inputting all valid licenses and insurance information. Collecting and posting all co-payments and payments made at time of service. Maintaining/organizing patient documents/files Answering phones, scheduling appointments, taking messages Reconciling co-pays and time of service payments collected daily Filing/labeling/sending outbound and inbound faxes Maintain confidentiality and use discretion when handling patient’s medical records and information. May perform charge entry process. Completing referrals for a specialist Prior authorization requests from patients and/or providers Filing any/all paper Rooming patients when checked in and provider is ready to treat the patient Performs miscellaneous job-related duties as assigned

Requirements

High School graduate or equivalent.
Computer literacy required.
1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
Business office procedures
Grammar, spelling, punctuation, and basic arithmetic
Medical insurance and medical billing skills
Operating all office equipment
Strong organizational and leadership skills
Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
Establishing and maintaining effective working relationships with patients, employees, and the public.
Speak clearly and concisely
Read, understands, and follows oral and written instruction.
Exceptional customer service skills
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability and willingness to help patients with check in or check out process
Work may require hand dexterity for telephone and office machine operation.
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.
Hearing must be in the normal range for telephone contact.
It is necessary to view computer screens for long periods and to work in an environment that may be stressful

Nice To Haves

Experience of working in the health or other public sector organization helpful, but not necessary.

Responsibilities

Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.
Greeting patients and verifying/inputting demographic information into Practice management system.
Collecting and inputting all valid licenses and insurance information.
Collecting and posting all co-payments and payments made at time of service.
Maintaining/organizing patient documents/files
Answering phones, scheduling appointments, taking messages
Reconciling co-pays and time of service payments collected daily
Filing/labeling/sending outbound and inbound faxes
Maintain confidentiality and use discretion when handling patient’s medical records and information.
May perform charge entry process.
Completing referrals for a specialist
Prior authorization requests from patients and/or providers
Filing any/all paper
Rooming patients when checked in and provider is ready to treat the patient
Performs miscellaneous job-related duties as assigned