Medical Receptionist

PainPoint Health•West Des Moines, IA

8d•Onsite

About The Position

As a Medical Receptionist, you’ll be the welcoming face of CSP and a vital part of our daily operations. You’ll handle patient check-ins and scheduling, maintain accurate records, and support a seamless clinical flow — all while helping patients feel comfortable, informed, and valued throughout their visit.

Requirements

High school diploma or GED (required)
At least 1 year in an administrative role; prior healthcare experience preferred
Strong verbal and written communication
Excellent interpersonal and customer service skills
Proficiency in Microsoft Office Suite or similar software
Strong organizational and recordkeeping abilities
Understanding of medical terminology and confidentiality standards
Must be able to sit, stand, and walk for extended periods; occasionally lift up to 25 lbs; and maintain clear communication and vision.

Nice To Haves

prior healthcare experience preferred

Responsibilities

Greet and register patients, collect co-pays, and verify insurance details.
Prepare and organize patient paperwork, charts, and documentation.
Answer and direct phone calls promptly and professionally.
Schedule appointments and maintain accurate patient records.
File and manage medical documentation in an organized, confidential manner.
Assist patients with check-in and check-out processes.
Ensure examination rooms are clean and properly prepared.
Maintain a tidy, welcoming clinic environment.
Provide compassionate support and attention to patients and families.
Maintain the strict confidentiality of all patient information in accordance with HIPAA.
Ensure compliance with OSHA and clinic safety standards.
Complete required annual training and adhere to clinical guidelines.