Medical Receptionist

Inception Family Career•Eatontown, NJ

13d•Onsite

About The Position

Our Medical Receptionist at the Reproductive Science Center of New Jersey - Toms River location, will ensure the front desk operates with efficiency, accuracy, and professionalism. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries. Hours are Monday - Friday 6:45 a.m. - 4:00 p.m. Rotational holiday and weekend coverage will be required. Rotating satellite coverage to Eatontown and Lawrenceville will be required. Training held in Eatontown. Essential Responsibilities: Demonstrates 100% commitment to exemplary customer service that results in a positive, seamless patient experience. Works collaboratively with physicians, clinical team members and other office employees, provides information and assistance to clinic patients. Complies with applicable regulations and laws, adheres to the policies, procedures and rules of the practice, follows front desk protocols and standard operating procedures, and complies with all safety policies. Schedules and coordinates all types of patient appointments accurately using our EMR and billing systems concurrently. Responds professionally and timely to phone and email correspondence from patients and practice staff. Maintains and updates current information on physicians’, coordinators’, nurses’ and other specialists’ schedules, ensuring that patients are scheduled properly. Provides timely and accurate information to patients regarding future appointments and scheduled procedures. Escorts patients to appointments as required. Collects payments in accordance with our policies. Other duties as assigned.

Requirements

High School Diploma or GED
Minimum of one year of administrative medical office experience required
Experience with Electronic Medical Record (EMR) system strongly preferred

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Demonstrates 100% commitment to exemplary customer service that results in a positive, seamless patient experience.
Works collaboratively with physicians, clinical team members and other office employees, provides information and assistance to clinic patients.
Complies with applicable regulations and laws, adheres to the policies, procedures and rules of the practice, follows front desk protocols and standard operating procedures, and complies with all safety policies.
Schedules and coordinates all types of patient appointments accurately using our EMR and billing systems concurrently.
Responds professionally and timely to phone and email correspondence from patients and practice staff.
Maintains and updates current information on physicians’, coordinators’, nurses’ and other specialists’ schedules, ensuring that patients are scheduled properly.
Provides timely and accurate information to patients regarding future appointments and scheduled procedures.
Escorts patients to appointments as required.
Collects payments in accordance with our policies.
Other duties as assigned.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!
Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.