Medical Receptionist - Gastroenterology - BMP 9-Mile

Baptist Health Care•Pensacola, FL

59d•Onsite

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system, and collects/enters demographic and insurance information with a high degree of accuracy. The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system. The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers. The position may initiate requests for authorization of patient services, verifies benefits, enters/documents authorizations, and communicates status of authorizations to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up. Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care. Enters all patient demographics into the practice management system and continually maintains patient information in the patient record. Verifies health insurance eligibility and understands copays, co-insurance and deductibles. Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required. Reconciles daily charges and payments with high degree of accuracy. Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. Responsible for duties including but not limited to the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who "no-show" to reschedule appointment. Receives and routes incoming telephone calls in a prompt, courteous, and professional manner Operates a variety of office equipment effectively.

Requirements

High School Diploma or Equivalent Required
Must have good communication skills verbally and written.
Skill in organizing work, making assignments, and achieving goals and objectives.
Ability to prioritize work.
Knowledge of computer-based data management programs
Be able to make recommendations and handle complaints and requests in a professional and calm manner.

Responsibilities

Greets and registers incoming patients in the practice management system
Collects/enters demographic and insurance information with a high degree of accuracy
Confirms and schedules appointments
Collects copayments and verifies insurance
Explains financial requirements to patients or responsible parties
Enters payments into the practice management system
Receives incoming telephone calls in a prompt, courteous, and professional manner
Processes and follows up on referrals that are generated by the providers
Initiates requests for authorization of patient services
Verifies benefits
Enters/documents authorizations
Communicates status of authorizations to medical staff
Schedules referral appointments for tests, procedures, and follow-up
Greets visitors or patients and directs them as appropriate
Enters all patient demographics into the practice management system and continually maintains patient information in the patient record
Verifies health insurance eligibility and understands copays, co-insurance and deductibles
Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required
Reconciles daily charges and payments with high degree of accuracy
Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments
Operates a variety of office equipment effectively