Medical Receptionist - Neurology

Trinity Health•Hartford, CT

9d•Onsite

About The Position

You would be responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, manage incoming and outgoing faxes as well as provide clerical support to providers and staff. This position supports an outpatient Neurology specialty office. What you will do: Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department. Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting. Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner. Schedules patient appointments based on department protocols in order to maximize provider productivity. We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

High school diploma or equivalent
Excellent keyboard skills
Requires proficiency in a Windows based computer environment and Microsoft Office products
Accuracy and dependability required

Nice To Haves

Experience within a medical office or billing department preferred
Knowledge of patient billing and medical terminology preferred

Responsibilities

Ensuring patient flow within the practice
Greeting patients
Answering phones
Scheduling patient appointments
Patient registration
Insurance verification
Copay and point of service collections
Pre-certifications
Prior authorizations
Referrals
Chart prep
Manage incoming and outgoing faxes
Provide clerical support to providers and staff
Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner
Schedules patient appointments based on department protocols in order to maximize provider productivity