Medical Assistant - Neurology

University of California San Francisco•San Francisco, CA

11d

About The Position

Under the supervision of the Practice Manager and guided by Ambulatory Services policies and procedures, the Medical Assistant supports the delivery of high-quality patient care within the Neurology practice. This role assists with both clinical and administrative responsibilities, ensuring efficient patient flow and a positive patient experience. The Medical Assistant works collaboratively with providers and staff, maintains professional standards, and serves as a liaison between patients, providers, and external partners.

Requirements

Minimum of 6 months - 1 year of recent experience in a busy healthcare environment
Experience with insurance verification and authorizations.
Completion of an approved Medical Assistant program or equivalent combination of training and experience
Current AHA CPR/BLS certification

Responsibilities

Clinical Support
Prepare and maintain exam rooms according to Medical Center standards
Obtain and document vital signs, height, weight, pain screening, and chief complaints
Assist providers and nursing staff with patient exams and procedures
Perform point-of-care testing and specimen collection as directed
Document care and activities accurately in the electronic health record (APEX)
Support patient education in collaboration with providers
Act as a patient chaperone when needed
Facilitate referrals, insurance authorizations, medication refills, and treatment approvals
Monitor clinic flow and support multiple providers
Adhere to infection control, safety, and regulatory requirements
Communication & Patient Experience
Maintain professional, courteous telephone and in-person communication
Communicate delays and clinic updates to patients and care teams
Share relevant information with providers and staff to support care coordination
Assist patients with questions or concerns using effective conflict-management skills
Uphold UCSF service excellence and customer service standards
Administrative & Operations Support
Register patients and maintain accurate demographic, insurance, and billing information
Verify insurance eligibility and collect co-payments when applicable
Schedule new and follow-up appointments using APEX
Manage phone calls, messages, and in-basket coverage
Coordinate complex procedures and diagnostic testing
Maintain supplies, equipment, and clinic workspaces
Assist with filing, scanning, and documentation as needed