Medical Receptionist

East Bay Community Action Program • East Providence, RI

15d

About The Position

The Medical Receptionist is responsible for creating a welcoming, professional atmosphere while efficiently managing front desk operations, including patient registration, appointment scheduling, and communication support.

Requirements

• High school diploma or GED required; Associate degree in healthcare administration, business, or related field preferred
• Minimum of 1 year of customer service experience in a healthcare setting
• Experience with electronic health records and scheduling systems
• Proficiency in multi-line phone systems and general office equipment
• Proficiency in Microsoft Office applications
• Familiarity with health insurance verification processes
• Ability to work an assigned schedule with flexibility for coverage between the hours of 7:30 AM 8:00 PM

Nice To Haves

• Medical terminology certification preferred

Responsibilities

• Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
• Answer a multi-line phone system and direct calls appropriately
• Provide general information about services, procedures, and policies
• Respond to basic inquiries from patients, providers, and other departments
• Schedule, reschedule, and cancel appointments using the electronic scheduling system
• Maintain provider schedules and coordinate with clinical teams
• Document appointment details accurately in the electronic health record
• Verify patient eligibility for services and collect appropriate payments and co-pays
• Ensure all patients complete necessary consent forms and acknowledgments
• Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
• Assist with administrative projects as assigned
• Participate in departmental meetings and training sessions

Benefits

• Exceptional healthcare benefits with heavily subsidized medical and dental insurance through BCBSRI
• 403(b) retirement plan with up to 3% company match after 1 year
• Substantial paid time off including vacation, 12 holidays, 2 personal days, and prorated sick days
• Tuition reimbursement and paid continuing education opportunities
• A supportive, collaborative team environment focused on excellence and community impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees