Medical Receptionist

Athena Care•Nashville, TN

22h•Onsite

About The Position

Athena Care is seeking a part-time Medical Receptionist for our Nashville clinic to provide coverage from Monday - Friday 9am-6pm. The Medical Receptionist is the initial point of contact when a patient arrives and represents the office. The Medical Receptionist greets patients and navigates the check in and out process while striving for patient satisfaction in every interaction.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
1-year prior healthcare experience preferred.
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking

Nice To Haves

associate’s or bachelor’s degree preferred.
1-year prior healthcare experience preferred.

Responsibilities

Greets incoming patients, and assists with check in process
As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed
Provides superior customer services to all individuals and agencies involved through any and all modes of contact
Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc)
Identifies and resolves clients needs and issues to ensure quality patient service as they arise
Follow contact center protocol in for handling inquiries as they arise
Completes administrative and operational tasks to ensure the office is clean, organized, and presents well to patients and visitors
Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks
Other duties as assigned