Medical Receptionist - Midtown Raleigh

Deerfield Management Companies•Raleigh, NC

4d•Onsite

About The Position

Discover a rewarding career path with Avance Care — where innovation meets compassion. Avance Care is growing fast, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington , NC — and we’re looking for passionate individuals to grow with us. As one of North Carolina’s largest independent primary care networks, we’re redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients. Step into a vital role at the front lines of care. As a Front Desk team member, you’ll be the first point of contact for our patients — creating a warm, welcoming environment and ensuring a smooth, supportive experience from check-in to check-out. This is a full-time role involving 12-hour weekday shifts . Our clinic operates in a busy, fast-paced environment , and we seek a candidate who thrives under such conditions. We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Requirements

Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience
Strong verbal and written communication
Ability to maintain confidentiality and integrity
Growth mindset
Flexibility and resilience

Responsibilities

Meet, greet, and assist patients promptly, efficiently, and in a professional manner
Set up new patients and update current patients’ information in the EMR system
Schedule and reschedule appointments, as well as coordinate walk-in patients
Answer phone calls promptly and relay messages when necessary
Maintain the front desk and reception area in an organized, orderly fashion
Collect co-payments, deductibles, and co-insurances
Process referrals and provide complete and accurate referral information to our patients
Balance cash register and ensure all credit payments are accurate
Explain fees, services, and policies