Medical Receptionist
Revel Staffing•Chicago, IL
48d•Onsite
About The Position
A fast-paced medical office is seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our patient care team. This role is one of the first points of contact for patients, helping ensure a smooth check-in/check-out process while delivering exceptional customer service.
Requirements
- High School Diploma or equivalent
- MediClear Certification or equivalent HIPAA/Privacy training required
- Minimum 1 year experience in a medical office, clinic, or similar patient-facing environment
- Strong computer skills including EMR experience and basic IT system familiarity
- Excellent verbal and written communication skills
- High attention to detail with strong organizational abilities
- Strong customer service mindset and ability to stay calm under pressure
- Ability to multitask and handle a steady flow of patients
- Fluent in spoken and written English
Nice To Haves
- Medical Assistant education or certification (not required)
- BLS for Healthcare Providers
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Positive, professional attitude
- Strong listening and interpersonal skills
- Ability to work efficiently in a team-oriented environment
- Ability to deliver accurate documentation and maintain compliance standards
- Comfortable with fast-paced clinical operations
Responsibilities
- Greet, check in, and check out patients with professionalism and accuracy
- Schedule appointments and update patient profile information in the EMR system
- Verify insurance using phone or online tools and collect copays
- Answer phone calls, take messages, and direct inquiries appropriately
- Maintain patient confidentiality and ensure all documentation is complete
- Escort patients to exam rooms when necessary
- Prepare and print forms needed for patient visits
- Assist with follow-up appointments and referral scheduling
- Support providers by identifying HEDIS-related needs for scheduled patients
- Present patient satisfaction surveys and escalate service issues when needed
- Participate in daily/weekly team huddles to discuss patient needs
- Perform general administrative duties including faxing, emailing, scanning, and record updates
- Maintain a clean, organized reception area
- Provide superior service and build trust with every patient interaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
