Medical Receptionist

LUX Infusion•Anchorage, AK

4d•$22 - $26•Onsite

About The Position

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. LUX is a nationwide, independently owned infusion provider with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them, as well as their families and healthcare providers, throughout the patient journey, staying focused on optimal clinical outcomes. At LUX, the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to attract, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.

Requirements

High school diploma or equivalent required; additional education in healthcare administration or related field preferred
Prior experience in a medical office, infusion center, or healthcare setting preferred
Basic knowledge of medical terminology, insurance verification, and prior authorization processes preferred
Proficiency with electronic medical record (EMR) systems and standard office software (e.g., Microsoft Office)
Ability to maintain strict confidentiality in compliance with HIPAA guidelines
Willingness to travel occasionally for training or support at other LUX Infusion locations (e.g., Palmer or Fairbanks)
Strong verbal and written communication skills with the ability to interact professionally with patients, families, and healthcare staff
Demonstrated ability to provide excellent customer service with empathy and professionalism
Ability to handle sensitive situations with discretion and maintain composure under pressure
Become and remain proficient is all programs necessary for execution.
Proficiency in EMR systems and scheduling software
Working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Ability to quickly learn and adapt to new systems and technologies
Participate annually in required legal and ethical compliance training
Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
Refrain from any behavior that could be considered unethical or unlawful

Nice To Haves

Support special projects or initiatives related to patient experience or clinic operations
Assist with onboarding or training of new administrative staff as needed
Provide coverage at other clinic locations on an as-needed basis

Responsibilities

Greet patients and visitors warmly, ensuring a positive and professional first impression
Manage patient check-in and check-out processes, including verifying insurance, collecting co-pays, and updating demographic information
Schedule and coordinate infusion appointments to optimize treatment suite utilization and align with clinical staff availability
Answer incoming calls and respond to patient inquiries, providing general information under leadership guidance
Maintain accurate and confidential patient records within EMR systems
Prepare treatment areas by organizing necessary documentation, supplies, and daily schedules
Assist with insurance verification and pre-authorization processes as needed
Monitor and order office and clinical supplies to maintain an organized and well-stocked environment
Uphold infection control and safety protocols in reception and waiting areas
Provide administrative support, including faxing, scanning, and filing documentation
Support customer service efforts such as appointment reminders and resolving scheduling conflicts
Participate in ongoing training to remain current on policies, procedures, and systems
Perform additional duties as assigned by leadership