Medical Receptionist

UnitedHealth Group • Glastonbury, CT

4d • $16 - $28 • Onsite

About The Position

Opportunities with ProHealth Physicians , part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team. Schedule: The position is full-time (40 hours/week) Monday - Friday 10 AM - 6:30 pm, rotating Saturdays from 8 AM to 12 PM. Location: 290 Western Blvd. Glastonbury, CT. May be asked to float to local practices in the region for coverage.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of receptionist experience or equivalent customer service or admin-related experience

Nice To Haves

• Experience working with an electronic health record
• Office Administrative / Receptionist / Clerical experience in a medical environment
• Customer Service experience in retail, hospitality, etc
• Knowledge of medical terminology

Responsibilities

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines.
• Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees