Medical Receptionist | Physical Therapy | Portland, Maine

InterMed, P.A.•South Portland, ME

About The Position

This role will serve as the first point of contact for patients, providing exceptional customer service while managing front desk operations. Responsible for patient check in and check out, scheduling necessary follow up and ancillary appointments, payment collection, and maintaining accurate patient records.

Requirements

High School diploma or equivalent required
Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
Ability to work independently and accurately
Excellent organizational and multitasking abilities
Strong communication skills, both written and verbal
Ability to work well in busy environment
Proficient with Windows based computer applications
Flexibility and willingness to work as a team member
Accurate typing, transcribing, and data entry skills

Responsibilities

Greet incoming patients using friendly, respectful communication
Obtaining and documenting up to date demographic information for patients, including updated insurance information, license information, etc.
Accept patient payments and document accordingly
Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
Maintain accurate transaction batches on credit card machine; balance cash drawer
Assist billing office with problem resolution as necessary
Notify clinical staff that patient has arrived via the EMR
Make patient aware of any unusual delay in their appointment time
Answer incoming telephone calls using proper telephone etiquette and prioritize telephone encounters appropriately.
Be familiar with forms necessary for patient appointments
To include scanning, printing, assembling, and mailing patient packets
Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
Monitor automated confirmation calls and update EMR
Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
Perform other duties to support the mission, vision and values of InterMed.