Medical Receptionist
About The Position
Join a High-Performing Primary Care Team That Truly Puts Patients First Cold Hollow Family Practice is seeking a Front Office / Scheduling Coordinator who takes pride in their work, thrives in a fast-paced environment, and wants to be an essential part of a team-based, patient-centered medical home. This is not a typical receptionist role. You will be the hub of patient access, communication, and coordination, supporting providers, nurses, and patients across the full continuum of care. If you are someone who: Enjoys responsibility and variety in your day Works collaboratively and supports your team without being asked Communicates clearly, kindly, and efficiently Takes ownership and finishes what you start …you will fit right in with our culture. What Makes This Role Unique You are a key part of the care team, not just the front desk You help ensure patients get the right care at the right time You contribute directly to quality outcomes and patient experience You work in a practice that values efficiency, teamwork, and doing today’s work today
Requirements
- High school diploma (some college preferred)
- 2+ years of experience in a medical office or similar setting
- Strong computer and data entry skills
- Ability to manage multiple tasks with frequent interruptions
- Strong attention to detail and organizational skills
- Excellent customer service and communication skills
- Comfort working in a fast-paced, team-based environment
Responsibilities
- Manage high-volume, multi-line phone systems professionally and efficiently
- Schedule appointments based on clinical needs and provider availability
- Screen and triage calls appropriately, including urgent situations
- Communicate clearly with patients, providers, and external partners
- Coordinate appointments across providers and services
- Arrange referrals, procedures, and follow-up care
- Track orders and ensure completion of referrals and testing
- Support care coordination with specialists and community resources
- Verify and update demographic and insurance information
- Ensure required consents and documentation are complete
- Provide a welcoming, professional first impression for every patient
- Collect co-pays and process payments accurately
- Schedule follow-up care based on provider plans
- Provide patients with visit summaries and next steps
- Manage patient messaging and ensure timely responses
- Process incoming records and route appropriately
- Perform pre-visit planning and insurance verification
- Maintain accurate, complete documentation in the EHR
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
