Medical Receptionist

Aylo Health•Stockbridge, GA

1d•Onsite

About The Position

JOB SUMMARY: Under direction of the Office Manager, the Front Desk Receptionist essential duties include providing excellent customer/patient services via phone and in person. ESSENTIAL FUNCTIONS: Must provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements Welcomes and greets patients/clients/visitors to the medical practice in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors Maintains patient accounts by obtaining, recording, and updating personal and financial information Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims Protects patients' rights by maintaining confidentiality of personal and financial information Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry Transfer telephone calls as needed; works with call center representative to ensure adequate patient support is all times Adheres to all policies on safety and security; maintains restricted areas safe by safeguarding entry and computer system passwords in strict confidentiality Clean, sanitize and maintain patient waiting areas, office files, and front-desk areas in a manner that is organized Assist with other duties as assigned General cleaning duties to ensure that the office remains clean and tidy for both patients and staff

Requirements

High School graduate or equivalent required
1+ years of experience medical office receptionist experience
Regular and reliable attendance is an essential function of the position
Excellent communication skills
Computer literate with entry level working knowledge
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
Duties require professional verbal and written communication skills
Ability to work independently or with a team
Professional appearance
Positive attitude

Nice To Haves

Medical Receptionist Certificate a plus
Medical Receptionist Certificate a plus

Responsibilities

Provide excellent customer service for patients
Practice confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements
Welcome and greet patients/clients/visitors to the medical practice in a manner that is helpful and friendly; determine purpose of visit and direct patients/clients/visitors
Maintain patient accounts by obtaining, recording, and updating personal and financial information
Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
Protect patients' rights by maintaining confidentiality of personal and financial information
Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
Perform day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry
Transfer telephone calls as needed; work with call center representative to ensure adequate patient support is all times
Adhere to all policies on safety and security; maintain restricted areas safe by safeguarding entry and computer system passwords in strict confidentiality
Clean, sanitize and maintain patient waiting areas, office files, and front-desk areas in a manner that is organized
Assist with other duties as assigned
General cleaning duties to ensure that the office remains clean and tidy for both patients and staff