Medical Receptionist

CenterWell Home Health•Delray Beach, FL

41d•$38,000 - $45,800•Onsite

About The Position

Become a part of our caring community and help us put health first The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Requirements

Bilingual English and Spanish preferred, but not required
Excellent customer service and phone etiquette.
Knowledge of MS Office (Word, Excel, Outlook, Access)
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

High School Diploma or GED
Prior experience in a Medical Office Setting
Prior experience working Front Desk at a Medical Office
Experience with eClinicalWorks
Bilingual English and Spanish preferred, but not required

Responsibilities

Receives and correctly routes incoming and outgoing telephone calls
Accommodates visitors
Operates a switchboard or multi-line phone and maintains long distance call logs
Takes and distributes accurate messages
Greets visitors and determines the nature of their visit
Issues visitor passes and maintains visitor logs
Alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address
Booking meeting rooms
Typing
Organizing and distributing mail
Receiving and sending courier packages
Welcomes patients and visitors
Assists patients, answering patients' questions
Appointment scheduling
Verification of insurances
Collecting patient charges