Medical Receptionist - SJ and LG
About The Position
We’re currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our San Jose and Los Gatos offices—an essential part of our patient experience and the heart of our practice. At Spectrum, you'll find more than just a job—you'll find a workplace that feels like family. We foster a supportive, fun, and professional environment where team members are valued, respected, and empowered to grow. A family-like, upbeat atmosphere that makes coming to work enjoyable Competitive pay and comprehensive benefits Real opportunities for career growth and advancement A workplace that takes pride in doing things the right way—with excellence and care As a key member of our front office team, you'll help keep the day running smoothly for our patients and providers alike. Your job is all about creating great first impressions, keeping things organized, and making sure every patient feels informed, cared for, and welcomed.
Nice To Haves
- Experience in the medical field?
- Background in optometry or ophthalmology?
- Eager to learn and grow with us?
Responsibilities
- Answer incoming calls with a friendly, helpful attitude
- Transfer calls as needed to ensure patients get what they need, fast
- Book appointments by phone, online requests, or in person
- Keep schedules accurate and aligned with each doctor’s template
- Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
- Ensure everything is filled out clearly and completely
- Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
- Clearly explain patient benefits and out-of-pocket costs
- Always balance your payment batch before heading home
- Verify insurance information and scan cards
- Accurately enter patient and insurance details into our system
- Let patients know what is (and isn’t) covered before their visit begins
- Keep patients informed about any wait times
- Help them feel seen, heard, and appreciated—even during busy times
- Keep the waiting area clean, tidy, and stocked with up-to-date reading material
- Be ready to assist with other front office duties to help the team and keep things flowing
Benefits
- A family-like, upbeat atmosphere that makes coming to work enjoyable
- Competitive pay and comprehensive benefits
- Real opportunities for career growth and advancement
- A workplace that takes pride in doing things the right way—with excellence and care
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
