Medical Receptionist - Laurtizen Outpatient Center

Nebraska Medicine • Omaha, NE

1d • Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Medical Receptionist - Laurtizen Outpatient Center Schedule: Full-Time, 40 hr/wk Monday - Friday: 8:00 AM - 4:30 PM Mandatory Full-Time Training for the first 3 weeks: Mon - Fri, 7:00 AM - 3:30 PM Training begins on your first day and is required for all new hires. It is non-negotiable and must be completed before moving into your regular schedule. Please only apply if you can fully commit to three consecutive weeks of full-time, daytime training when your start date is scheduled. Location: Lauritzen Outpatient Center | Nebraska Medicine Omaha, NE Position Overview – Key Responsibilities • In-Person role; not a remote position • Face-to-face patient and public contact required • Cross-training and floating to other desks are required Customer Service & Communication • Serve as the first impression of the organization • Strong customer service skills required • Escorting and wayfinding for patients Registration & Patient Intake • Obtain patient demographic and insurance information • Enter data into the electronic health record (EHR) • Pre-register patients over the phone • Collect point-of-service payments • Obtain required regulatory forms Area-Specific Duties • Check in clinic and outpatient appointments Performance Expectations • Work in a fast-paced, high-volume environment • Meet productivity and quality metrics Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine! Duties: Medical Receptionist Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone). Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols. Responsible for scheduling patient appointments and registering patients.

Requirements

• Minimum of 16 years of age required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
• Demonstrated analytical, prioritization and organizational skills required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.

Nice To Haves

• High school education or equivalent preferred.
• One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.
• Nursing Assistant or Medical Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Office, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Responsibilities

• Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone)
• Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols.
• Responsible for scheduling patient appointments and registering patients.
• Serve as the first impression of the organization
• Escorting and wayfinding for patients
• Obtain patient demographic and insurance information
• Enter data into the electronic health record (EHR)
• Pre-register patients over the phone
• Collect point-of-service payments
• Obtain required regulatory forms
• Check in clinic and outpatient appointments
• Work in a fast-paced, high-volume environment
• Meet productivity and quality metrics

Benefits

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED