Medical Receptionist - Pediatrics - Chicopee -

Trinity Health•Chicopee, MA

1d•Onsite

About The Position

Join our Pediatrics Specialty Practice as a Medical Receptionist, where you will thrive in a dynamic, high-energy environment. This role is crucial for helping patients, maintaining organization, and being part of a fast-paced, supportive team. You will be responsible for accurate patient registration, co-pay collection, and scheduling appointments, as well as assisting internal and external customers with all clerical tasks. The practice is part of Trinity Health Of New England, a group of primary care providers, specialists, and surgeons serving patients in Connecticut and western Massachusetts. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation, with 121,000 colleagues and nearly 36,500 physicians and clinicians across 27 states. The system includes 101 hospitals, 126 continuing care locations, 136 urgent care locations, and other health and well-being services. In fiscal year 2023, Trinity Health invested $1.5 billion in communities through charity care and other benefit programs.

Requirements

High school diploma or equivalent
Excellent keyboard skills.
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Verifies active primary and secondary third-party payer insurance coverage eligibility with the payers via prescribes format.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner
Schedules patient appointments based on department protocols in order to maximize provider productivity.
Accurately registers patients ensuring that the information required is obtained confirming identity, address, phone numbers, PCP, insurance, co-pay and other pertinent information in order to complete patient registration.