Medical Receptionist

CenterWell•Lady Lake, FL

6d•Onsite

About The Position

Become a part of our caring community and help us put health first The Medical Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Medical Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry. Address: 1400 US Hwy 441 N Building 810, The Villages, Fl 32159

Requirements

Must have medical setting front desk and insurance verification experience.
Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
Strong organizational, written and verbal communication skills.
Ability to remain calm and helpful even when dealing with upset customers.
Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.
High school diploma or equivalent
Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Nice To Haves

1 or more years' experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
Bilingual English (read, write & speak) and Spanish (speak).
Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
Experience in a highly customer service-oriented environment.
Knowledge of and strict adherence to HIPAA

Responsibilities

Answer phone calls utilizing a multi‐line telephone system.
Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
Resolve patient issues through independent problem solving and with a goal of first call.