Medical Receptionist - Eye Department

HealthPartners • Shakopee, MN

7h • Onsite

About The Position

Park Nicollet is seeking a Medical Receptionist to join their Eye Department Frontline team. This role encompasses responsibilities in both a Call Center and a Front Desk setting. In the Call Center, the primary duty involves rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups, adhering to department-specific agent expectations and guidelines. At the Front Desk, the role focuses on greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and performing departmental clerical duties. Both aspects of the role require providing quality service through timely and courteous assistance to patients and employer groups, while maintaining patient confidentiality. Employees are expected to deliver excellent customer service, complete tasks professionally and timely, support ongoing process improvement, identify themselves and their department in phone interactions, accept additional related tasks, and maintain a clean and orderly work area. The department consists of 3 clinicians, seeing approximately 20-40 diverse patients daily, ranging from all ages. The Medical Receptionist will be cross-trained to assist in Primary and Specialty Care. The team is described as friendly, engaged, and participates in fun events throughout the year, such as holiday parties and summer picnics.

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine

Nice To Haves

• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection
• Ability to promote and maintain good patient relations and patient confidentiality
• Ability to work in a fast-paced and structured environment
• Ability to sit for long periods of time

Responsibilities

• Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups
• Meeting department specific agent expectations regarding measurement and following defined guidelines and processes
• Providing support to greet patients
• Collecting co-pays
• Scheduling follow-up appointments and referrals
• Supporting departmental clerical duties
• Providing service support to patients and employers groups who request care
• Maintaining patient confidentiality to protect patient rights
• Providing excellent customer service
• Completing defined work in a timely and professional manner
• Supporting on-going process improvement and organizational/department changes
• Identifying self and department in all phone interactions
• Accepting additional related tasks
• Maintaining a clean and orderly work area

Benefits

• Medical insurance
• Dental insurance
• A retirement program
• Time away from work
• Insurance options
• Tuition reimbursement
• An employee assistance program
• Onsite clinic
• Comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees