Medical Receptionist - Hollister

Spectrum Eye Physicians•Hollister, CA

7d•Onsite

About The Position

We’re currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our Hollister office—an essential part of our patient experience and the heart of our practice. At Spectrum, you'll find more than just a job—you'll find a workplace that feels like family. We foster a supportive, fun, and professional environment where team members are valued, respected, and empowered to grow. A family-like, upbeat atmosphere that makes coming to work enjoyable Competitive pay and comprehensive benefits Real opportunities for career growth and advancement A workplace that takes pride in doing things the right way—with excellence and care

Nice To Haves

Bilingual (English/Spanish)
Experience in the medical field
Background in optometry or ophthalmology
Eager to learn and grow with us

Responsibilities

Answer incoming calls with a friendly, helpful attitude
Transfer calls as needed to ensure patients get what they need, fast
Book appointments by phone, online requests, or in person
Keep schedules accurate and aligned with each doctor’s template
Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
Ensure everything is filled out clearly and completely
Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
Clearly explain patient benefits and out-of-pocket costs
Always balance your payment batch before heading home
Verify insurance information and scan cards
Accurately enter patient and insurance details into our system
Let patients know what is (and isn’t) covered before their visit begins
Keep patients informed about any wait times
Help them feel seen, heard, and appreciated—even during busy times
Keep the waiting area clean, tidy, and stocked with up-to-date reading material
Be ready to assist with other front office duties to help the team and keep things flowing