Medical Receptionist

Siloam Health•Nashville, TN

2d•Onsite

About The Position

The primary objective of the Medical Receptionist is to serve as the primary point of contact for patients in a welcoming and efficient manner. The receptionist also acts as a focal point of communication between patients, clinicians, the nursing team, other clinic staff, and community partners. A vital component of this position requires maintaining a strong patient focus while managing the multiple demands of the patient relations team and collaborating with other staff and volunteers in the clinic.

Requirements

High school diploma, GED, or other relevant degree preferred
Two years of front desk experience in a medical office preferred
Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
English proficiency, spoken and written, is required
Computer literacy and familiarity with MS Office products as well as electronic health records preferred
Adherence to OSHA and confidentiality requirements
Ability to work well in a team setting
Familiarity with medical terminology is preferred

Nice To Haves

Bilingual preferred (English/Spanish)

Responsibilities

Greet, assist, and direct patients and visitors appropriately in a warm and professional manner
Receive patients at check-in to confirm appointment details, update account information in the EHR and request necessary documentation
Assist in new patient registration by obtaining all necessary demographic and insurance-related information for the Patient Engagement Coordinator
Serve as the primary point of contact for patient scheduling
Manage incoming calls including taking messages and referring calls to triage and others as required
Check out patients at the conclusion of their appointment by scheduling any necessary follow-up appointment(s) and collecting payment
Responsible for updating patient “no show” data in the EHR
Scan medical records and patient information forms into the EHR
Manage patient records and other pertinent correspondence to ensure proper storage and access for staff
Adhere to strict HIPAA compliance with all patient health information (PHI), following best practices in keeping PHI private and secure
Ensure that patients update all necessary documentation within the established timeframe
Assist the Patient Engagement Coordinator with patient orientations as needed
Acquire up-to-date proof of income (POI) from patients and educate them on Siloam’s POI policies
Balance the cash drawer at assigned times each day
Work with the Patient Engagement Coordinator to encourage patient compliance with all administrative policies
Work with the Volunteer Coordinator, Refugee Clinic Coordinator, Social Worker, Patient Assistance Coordinator, and Referral Coordinator to ensure patient intake, scheduling, and billing processes are correct
Manage assigned tasks and patient cases in the EHR to completion and communicate with clinical staff when necessary
Maintain a clean and operational workspace at the front desk and in the patient waiting area, and communicate with the Patient Relations Manager if any troubleshooting is needed
Flexibility to work at multiple clinic locations as needed
Pursue personal development of skills and knowledge necessary for the effective performance of the role
Assist with volunteer orientation as necessary by training volunteers in front desk duties and screening new patient applicants
Participate in on-going quality improvement (QI) activities within the roles defined above
Other duties as assigned by the Patient Relations Manager and/or Practice Manager