Medical Receptionist

Vito C Quatela MD PLLC•Rochester, NY

1d•Onsite

About The Position

The Quatela Center for Plastic Surgery is seeking a Medical Receptionist to provide a welcoming experience to our patients, prospective patients and visitors. This dynamic individual will hold a key role in our fast-paced, prominent organization, while maintaining strict confidentiality. This position will also work closely with the Practice Administrator, Clinic Manager and Clinic Team for the purpose of optimizing appointment efficiencies, resolving practice issues and collecting/maintaining accurate practice data.

Requirements

Associates Degree is preferred; High School Diploma is required
Excellent phone and interpersonal skills
Exceptional computer skills
Proficient in Microsoft Word and Excel
Ability to multitask
Organized and efficient
Able to handle a fast-paced, changing environment

Responsibilities

Greet clients and other visitors, in person or over the phone, with a friendly and helpful demeanor
Responsible for keeping the reception area and waiting room clean and organized
Register new patients and update existing patient demographics using Nextech; ensure data entry is accurate and current
Facilitate patient flow by notifying the provider of patient’s arrival, being aware of delays and communicating with patients and clinical staff
Respond to patients, prospective patients and visitor inquiries in a courteous manner
Protect patient confidentiality by safeguarding Protected Health Information (PHI)
Collect payment for co-pays/insurance and money for cosmetic procedures
Run daily financial batch report
Reconcile all superbills twice daily and run “No Show report” for clinical team
Schedule appointments of all types-consult, pre-operative, post-operative, minor procedures, injections and follow-up appointments
Understand the acceptable templates for each provider and abide by those guidelines
Confirm client appointments for Physicians, Nurses and Fellow
Reschedule appointments as necessary, using sound judgment when moving patient to another day in regards to timeliness of appointment and the template
Update schedule throughout the day as changes occur and inform clinic staff if needed
Effectively communicate practice offerings when responding to patient inquiries regarding services, health care professionals and fees (via phone and in person)
Ability to screen calls and direct to appropriate personnel; able to page with a clear and understandable voice
Handle special assignments and word processing as required supporting other staff
Participate in evening seminars throughout the year and other marketing activities