Medical Receptionist - Team Lead, Primary Care
About The Position
Park Nicollet is looking to hire a Team Lead Medical Receptionist to join our Primary Care Team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training. Assist supervisor and or manager with gathering performance feedback and performance measures. Golden Valley is a medium sized Primary Care clinic offering Internal Medicine, Family Medicine, and Laboratory services. We also share our space with the Eye Department, including Ophthalmology, Optometry, and an Optical Store. Our frontline team is responsible for checking in/registering patients for Primary Care, Laboratory (walk-ins), and the Eye Department. Additional tasks include, but are not limited to; patient outreach for scheduling and rescheduling, sending pre-appointment letters, sorting and distributing faxes and mail, and lobby maintenance. As a frontline team member, you are operating as part of the care team including, MA's, LPN's, RN's, PA's, and MD's. Our space was renovated in 2019 and offers great amenities including; free parking, a large break room with an ice machine, filtered water, and a Keurig, a staff relaxation room, snack bar, exercise room, and beautiful views overlooking the Brookview Golf Course! It truly is a wonderful environment to work in. Work Schedule: M-F Day shift. Business hours M, Th, F 8a-5p. Tu 7a-6p, W 7a-5p
Requirements
- Computer skills
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types telephone and headsets, PC, printer, photo copier and fax machine
Nice To Haves
- Previous experience as a medical receptionist or similar role in a healthcare setting.
- Leadership experience or a strong ability to mentor a team.
- Excellent communication and customer service skills.
- Proficiency in medical office software and electronic health records (EHR) systems.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Responsibilities
- Assist with daily front desk operations, ensuring efficiency in scheduling and patient check-in.
- Address patient inquiries and concerns with professionalism and empathy.
- Collaborate with healthcare providers and office staff to optimize workflow and patient care.
- Monitor and improve office procedures to enhance efficiency and compliance with regulations.
- Assist with administrative duties such as clinician schedules, reports, training, and organization around frontline processes.
Benefits
- Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
No Education Listed
Number of Employees
501-1,000 employees
