Medical Receptionist Eligibility Worker

Southeast Mississippi Rural Health Initiative, Inc.•Brooklyn, MS

50d

About The Position

Under the direction of the Health Center Manager, the Medical Receptionist/Eligibility Worker performs a variety of tasks related to the development and maintenance of medical records, sliding scale applications and ACA enrollment. As a team member, the Medical Receptionist/Eligibility Worker will demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families and visitors of all age groups, while being sensitive to their culture and religious beliefs.

Requirements

High school diploma or GED
Basic computer and typing skills
Some experience in a business/clerical related field
Basic knowledge of record keeping and filing systems
Good written and oral communications skills in order to assist patients with necessary forms
Ability to multi-task while demonstrating a positive professional attitude

Responsibilities

Update patient information at each visit, which includes address, telephone number and insurance information and coverage
Greet patients and visitors with a courteous professional manner
Understand the importance of patient confidentiality
Routinely checks the lobby for cleanliness
Effectively scans charts and patient information into system daily
Adhere to scanning information according to established procedures
Keys and checks daily charges for accuracy and makes necessary corrections
Complete end of the day reports and checking deposit slip with activity report
Balance the cash box each morning and afternoon
Collect fees from patients at the time of visit or make payment arrangements
Interviews all patients who apply for sliding scale payment plan accurately
Keep the work area clean and organized
Ability to deal with difficult patients
Collect patient satisfaction surveys
Assist the Health Center Manager as requested
Fax information to other locations in a timely manner
Make patient's follow up appointment
Give patients receipts for payments
Understand the computerized medical records system
Maintain journal errors at or below acceptable level
Prints and mails medical records in a timely manner
Answers the telephone, takes messages and schedules appointments accurately
Notates in the medical record when a patient no shows or cancels an appointments
Has a clear understanding of the sliding scale process
Verify correct billing information
Verify that insurance information is being checked on all patients
Educate patients on the Affordable Care Act (ACA) enrollment as needed during open enrollment or if there is a change in insurance status
Mail out sliding scale expiration letters to patients when applicable
Verify collection of co-payments/payments at the time of service
Respond to emails in a timely manner
Demonstrate an ability to accept and convey constructive criticism
Demonstrate organizational skills
Verify insurance accurately
Maintains prompt and regular attendance
Verify timecard at the end of each pay period
Performs related work, as assigned