HEAT Eligibility Worker

Utah Community Action•Salt Lake City, UT

2d•$19•Onsite

About The Position

Do you enjoy empowering others to reach their full potential? Are you someone who approaches challenges with a positive attitude and a clear plan to overcome them? If so, you could be the ideal candidate for our Eligibility Worker role! A Day in the Life: Determine client eligibility for HEAT utility and water assistance in compliance with Federal, State, and UCA policies Provide trauma-informed, client-centered support, educating clients on budgeting and energy-saving strategies Manage and monitor caseloads to ensure timely and accurate service delivery Refer clients to appropriate internal and community resources Assist with other program functions such as application editing, mentoring, or training as needed Use strong organizational skills to maintain accurate records and ensure confidentiality and accountability Communicate effectively with clients and community partners from diverse backgrounds, representing the agency professionally Utilize proficiency in internet-based systems and standard computer applications to complete work efficiently Exercise sound judgment and problem-solving skills in a fast-paced environment Work independently and collaboratively, remaining open to feedback and committed to team success

Requirements

High School Diploma or GED
MS Office Experience
This position regularly travels along the Wasatch Front, and the employee will be required to provide reliable transportation.
Requires mobility and physical dexterity
Ability to read, focus, organize, recall, and retain information
Must be able to sit and/or stand for extended periods
Occasional bending and lifting of up to 25 pounds
Regular use of office equipment
Position is held in-office, typically in a cubicle or private office within a UCA program site or a partnering agency building
Exposure to normal office noise and foot traffic is expected

Nice To Haves

Associate's or bachelor's Degree
Bilingual (Spanish or Arabic preferred)

Responsibilities

Determine client eligibility for HEAT utility and water assistance in compliance with Federal, State, and UCA policies
Provide trauma-informed, client-centered support, educating clients on budgeting and energy-saving strategies
Manage and monitor caseloads to ensure timely and accurate service delivery
Refer clients to appropriate internal and community resources
Assist with other program functions such as application editing, mentoring, or training as needed
Use strong organizational skills to maintain accurate records and ensure confidentiality and accountability
Communicate effectively with clients and community partners from diverse backgrounds, representing the agency professionally
Utilize proficiency in internet-based systems and standard computer applications to complete work efficiently
Exercise sound judgment and problem-solving skills in a fast-paced environment
Work independently and collaboratively, remaining open to feedback and committed to team success