Medical Receptionist / Administrative Support
About The Position
The Medical Receptionist primarily supports front desk operations, greeting patients, assisting with check-in and check-out, and maintaining an organized and professional environment. Because front desk coverage is shared between two receptionists, this position also assists with Customer Service Representative (CSR) and administrative tasks during non-front-desk hours. This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may be required to help maintain efficient clinic operations and continuity of care.
Requirements
- Availability: Monday–Friday, with shifts between 7:45 a.m. – 7:00 p.m.
- High School Diploma or equivalent required
- 1+ year of medical receptionist or healthcare administrative experience preferred
- Customer service experience in a healthcare setting preferred
- Proficiency in Microsoft Word and Excel
Responsibilities
- Greet and assist patients and visitors professionally and warmly
- Verify and update patient demographic information at each visit
- Collect co-payments or balances owed
- Schedule follow-up appointments as needed
- Obtain patient authorization for medical record releases in accordance with HIPAA
- Maintain cleanliness and organization of the waiting area and front desk
- Other duties as assigned
- Support the CSR team with patient communication and administrative tasks
- Help ensure voicemail and messages are addressed timely
- Assist with gathering and updating patient information in EMR
- Address routine patient concerns and escalate as needed
- Maintain organized workflows and professional workspaces
- Cross-train in other administrative areas to support clinic workflow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
