Medical Reception Call Center 2

Allied Digestive Health•Englishtown, NJ

About The Position

The Medical Reception Call Center 2 position plays a critical role in ensuring seamless communication between patients and healthcare providers. This role is responsible for managing high volumes of inbound and outbound calls, addressing patient inquiries, scheduling appointments, and providing accurate information regarding medical services. The successful candidate will act as the first point of contact, delivering compassionate and professional support to patients while maintaining confidentiality and compliance with healthcare regulations. This position requires strong organizational skills to manage multiple tasks efficiently and the ability to work collaboratively with clinical and administrative teams. Ultimately, the role contributes to enhancing patient satisfaction and operational efficiency within the Practice.

Requirements

High school diploma or equivalent.
Strong verbal communication skills and the ability to handle sensitive information confidentially.

Nice To Haves

Previous experience in a call center or medical reception role within a healthcare setting.
Proficiency with electronic health record (EHR) systems and standard office software.
Basic knowledge of medical terminology and healthcare procedures.

Responsibilities

Answer and manage a high volume of incoming calls from patients and healthcare providers with professionalism and empathy.
Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems.
Provide patients with clear information regarding Practice clinic hours and services offered
Document patient interactions and update records in compliance with HIPAA and organizational policies.
Collaborate with medical staff to relay messages and coordinate patient care effectively.
Handle patient concerns and escalate issues to appropriate personnel when necessary.
Maintain up-to-date knowledge of healthcare protocols, appointment availability, and referral procedures.