Medical Call Center Representative

Comprehensive Community Action • Warwick, RI

1d

About The Position

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:
Answer incoming calls, schedule appointments, take complete and accurate messages, register and update patient information, cancel and reschedule appointments, check patient insurance eligibility and confirm upcoming appointments.

Requirements

• High school diploma, GED
• Medical Office Experience
• Ability to interpret technical medical terminology
• Computer knowledge
• Must be able to clearly present information to patients and employees, be dependable and show initiative
• Must have excellent customer service skills
• Professional telephone manner
• Excellent oral and written / typed communication abilities, for all levels of client interaction

Nice To Haves

• Bilingual / Bicultural Spanish a plus

Responsibilities

• Register and updates patient information
• Verifies eligibility
• Pulls and files patient charts when necessary
• Answer incoming calls promptly and professionally
• Schedule, reschedule, and cancel patient appointments
• Provide clear information on office hours, providers, and services
• Route calls to appropriate departments or clinical staff
• Verify patient identity and collect basic demographic information
• Document patient concerns and symptoms accurately for clinical review
• Maintain HIPAA compliance and patient confidentiality at all times
• Demonstrate empathy and professionalism with patients
• Manage high call volumes while maintaining accuracy
• De-escalate concerns and resolve issues when possible
• Other duties as needed.

Benefits

• Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for all eligible employees. Some benefits are included for part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees