Medical Program Assistant

Universities of Wisconsin•Madison, WI

1d•$22•Hybrid

About The Position

The Department of Radiology offers a unique opportunity for a Medical Program Assistant to support our Neuroradiology physicians featuring; a growing department with a track record for supporting professional growth, team-oriented culture with a focus on innovation, and a flexible work from home schedule. The mission of the University of Wisconsin Department of Radiology is to improve human health through innovation in clinical care, imaging research, and education. To achieve our mission, we; provide outstanding, respectful, and culturally sensitive patient care; improve the health of our patients by creating innovative technology and translating imaging research into clinical practice; recruit, educate, and develop imaging healthcare professionals; share our clinical expertise through regional outreach to the people of Wisconsin and their healthcare providers. The University of Wisconsin Department of Radiology, in partnership with UW Health, has been at the forefront of clinical care, imaging research, and education for nearly a century. Since its inception on May 18, 1927—when Dr. Ernst Pohle was appointed as the first professor of Radiology—the department has grown to more than 160 faculty members across 14 specialized sections, serving as a key pillar of UW Health’s world-class medical enterprise. Together, UW Radiology and UW Health are committed to advancing human health through groundbreaking clinical care, pioneering research, and excellence in education. We foster a respectful, adaptive, and accountable environment—one that prioritizes innovation while serving the needs of all patients, including underserved populations.

Requirements

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active listening skills
Critical thinking skills
Reading comprehension skills
Time management skills
Administrative experience or equivalent.
High School Diploma or equivalent required.

Nice To Haves

Experience with scheduling and maintaining appointments/calendars.
Experience working in an academic or clinical environment.
Experience working in a customer service environment.

Responsibilities

Coordinates with senior management to define program goals and fiscal objectives
Identifies opportunities for program improvements and makes recommendations to the appropriate entities
Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel
Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff
Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
Serves as the primary contact and subject matter expert for specified program policies and procedures