Medical Phone Operator
About The Position
For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, and treatment for those facing nervous system diseases and injuries. Position: Medical Phone Operator Schedule: 8:30am-5pm; Monday-Friday, No Weekends and No Holidays, No Nights; Location: Norwood, OH; Hybrid option after training. Key Benefits for Full-Time Employees: Competitive pay based on experience 401k with Profit Sharing and 4% Company Match Comprehensive Medical, Dental, and Vision insurance Long-Term and Short-Term Disability Insurance Company Paid Life Insurance Paid Holidays Over three weeks of Paid Time Off Continuing Education Reimbursement Uniform Allowance Free Parking Responsibilities: The Phone Operator is responsible for helping patients, hospitals, physician offices, and pharmacy's by promptly and professionally answering incoming calls, answers appropriate questions, and/or transferring to the appropriate party.
Requirements
- Healthcare experience preferred
- Strong written and verbal skill communication skills; ability to share information clearly and professionally.
- Proficiency in Microsoft Office Products, specifically Teams and Outlook.
- Experience working in an EHR system.
- Ability to work independently and as part of a team.
- Demonstrates sound judgement, maturity, and professionalism.
- Comfortable dealing with diverse patient population including those with complex needs.
- Strong multitasking skills and attention to detail in a fast paced environment.
Responsibilities
- Manages large volume of inbound calls in a timely manner.
- Manages inbound/outbound correspondence (emails, faxes, etc)
- Makes connections with patients, hospitals, and referring physicians
- Provides exceptional customer service over the phone
- Help patients and other callers by triaging, or routing calls to the appropriate party, or by escalating concerns as appropriate.
- Performs other clerical duties as needed.
- Faxing office notes and results.
- Liaison between hospitals and our physicians.
Benefits
- Competitive pay based on experience
- 401k with Profit Sharing and 4% Company Match
- Comprehensive Medical, Dental, and Vision insurance
- Long-Term and Short-Term Disability Insurance
- Company Paid Life Insurance
- Paid Holidays
- Over three weeks of Paid Time Off
- Continuing Education Reimbursement
- Uniform Allowance
- Free Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
