Medical Patient Service Rep

HealthFirst Family Care Center, Inc. • Fall River, MA

49d • $24

About The Position

Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. "The Heart of Our Community" provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a motivated, Full-Time (40 Hours Per Week) Medical Patient Service Rep that enjoys working with culturally diverse children and families in providing comprehensive patient care. The Medical Patient Service Rep position is responsible for registering existing and new patients according to policies and procedures that facilitate patient flow, patient information, co-payment collection, insurance verification; provide reception, patient registration and Medical Records services that support the operation of the health center; answer incoming phone calls utilizing Health Center policies to solve patient issues and directing calls as needed.

Requirements

• Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
• Must have a minimum of a High School Diploma or equivalent.
• High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
• Ability to maintain an organized work area and work collaboratively as a member of a team.
• Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
• Ability to handle confidential information in a professional manner.
• Works well under pressure to manage stressful situations.
• Uses sound judgment and confidence.
• Ability to multi- task.
• Detail-oriented and accurate.

Nice To Haves

• Health Information, Medical Office or Medical Secretary certificate preferred.
• Experience working with Electronic Medical Records preferred.
• Experience working in a healthcare environment within reception or registration is a strong plus.
• Bilingual skills (English, Spanish/Portuguese) preferred.

Responsibilities

• registering existing and new patients according to policies and procedures that facilitate patient flow
• patient information
• co-payment collection
• insurance verification
• provide reception, patient registration and Medical Records services that support the operation of the health center
• answer incoming phone calls utilizing Health Center policies to solve patient issues and directing calls as needed

Benefits

• 3.2 weeks of paid time off
• 3 personal days, and 11.5 paid holidays
• reimbursable licensing fees and continuing education credits
• employee discounts, tuition reimbursement, and referral program
• employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
• voluntary flexible spending accounts and disability/critical illness coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees