Medical Operations Manager/ Practice Manager

Medi-Weightloss•Winter Garden, FL

35d

About The Position

As a Clinic Manager, you’ll be the heartbeat of our clinic, leading with energy, vision, and precision in a fast-paced, multifaceted environment. This role combines leadership, sales expertise, and clinical responsibilities, offering you the chance to inspire your team, connect with patients, and drive measurable success. You’ll oversee all clinic operations—clinical, financial, operational, personnel, and administrative—while delivering exceptional patient experiences and surpassing sales targets.

Requirements

Lives and promotes a healthy lifestyle, embodying wellness principles.
Has basic to advanced knowledge of nutrition and exercise.
Brings proven experience in medical clinic management and leadership.
Thrives in a fast-paced, independent work environment.
Demonstrates an exceptional work ethic, reliability, and dedication to excellence.
Excels in sales and customer service, with a talent for building patient relationships and driving growth.

Responsibilities

Build strong relationships with patients and staff through exceptional interpersonal skills, both in-person and over the phone.
Drive operational excellence by meeting or exceeding Key Performance Indicators (KPIs) set by the company.
Mentor and coach staff to achieve performance goals, fostering a culture of growth, accountability, and teamwork.
Lead engaging weekly team meetings to align on objectives, provide ongoing training, and ensure franchise consistency.
Maintain high standards of clinic cleanliness, staff accountability, and operational efficiency through hands-on leadership.
Showcase superior organizational skills, adeptly managing multiple priorities to meet deadlines with accuracy.
Proactively address challenges in clinical or operational policies, service levels, or personnel, implementing effective solutions swiftly.
Anticipate opportunities and challenges, staying ahead of the curve to drive clinic success.
Oversee daily operations, including opening/closing procedures, patient registration, scheduling, and secure cash handling.
Master key tasks such as benefit verification, EMR reporting, product sales, inventory management, and banking.
Utilize company-approved telephone scripts to schedule appointments and engage patients effectively.
Conduct compelling individual consultations to introduce services, onboard new patients, and drive sales growth.
Follow up with patients to monitor progress, address missed appointments, and ensure exceptional experiences.
Perform essential clinical tasks, including obtaining patient vitals, EKGs, administering injections, and phlebotomy (training provided if needed).
Provide personalized counseling on nutrition and progress during weekly patient visits to support their health goals.
Accurately document patient progress in charts and/or EMR systems.
Take on additional clinical duties as needed to support the team.