Medical Office Support Specialist (4329)

BROCKTON NEIGHBORHOOD HEALTH CENTER INC•Brockton, MA

2d•$19 - $26

About The Position

Coordinates clerical aspects of patient services to ensure completeness and continuity of care and support the Practice Management Educator with continual training and competencies of all staff in the Practice Management Department. The Medical Office Support Specialist is responsible for all functions performed during the patient check-in to clinical areas and the check-out process for all departments. These include, but are not limited to, scheduling follow-up appointments, registration, scheduling internal and external referral appointments, acquiring referral authorization, collecting cash, and posting daily encounters; taking and returning patient phone calls; patient correspondence; mailing/faxing medical information to consultants and maintenance of equipment.

Requirements

High School graduate or equivalent.
Willingness and ability to learn all aspects of job requirements.
High level of interpersonal and professional skills.
Bilingual required.
Demonstrates knowledge of: Moderate computer skills.
Proper telephone etiquette.
Good customer service skills.
Basic knowledge of managed care.
Knowledge of insurance plans.

Nice To Haves

Graduate of a medical secretary program preferred.

Responsibilities

Excel in all principal Medical Office Assistant functions with minimal supervisor interaction.
Ability to recognize and act on departmental needs and provide guidance to staff
Ability to monitor, train and re-train Medical Office Assistants in principle Medical Office Assistant functions to ensure minimum job requirements are maintained.
Complete post training competency assessment for all new hire and employees who are retrained.
Assist with various EHR workqueues including but not limited to those related to pre-registration, patient registration errors and identity manager.
Manage monthly disenrollment report retrieval and processing to properly document the status of deceased patients and patients who left practice in the EHR.
Forward report to the team for quality analysis and referral closed the loop process.
Bulk reassignment of patients whose PCP left the practice and unassigned patients.
Bulk reassignment will take into consideration patient age, primary insurance coverage, patient preferred language and provider credentialing and current panel size.
Patient preference trumps bulk reassignment guidelines.
Answers call, assists the caller, forwarding the call as needed. Overall service to the caller to completion.
Schedules patients for follow-up and specialist visits at the Health Center.
Schedules referral appointments for the patients at the referral specialties/facilities.
Whenever possible, appointments are made with patient present.
Provides patient referral information to the referred facility in accordance with the patient’s insurance plan.
Liaison between BNHC, referral facility/specialty and the patient.
Consults with other clinical staff as needed.
Gives complete, accurate, and adequate information to the referred facility and to the patients, including written and oral.
Verify the patient demographic information, insurance, and information needed for UDS.
Attach the appropriate insurance to the encounter form
Maintains a tracking system of all external and internal referrals.
Follow up on appointments as needed.
Patients checked from the registration areas into the specific waiting areas prior to being seen by their providers.
Waiting room monitored.
Patients and providers will be notified of any delays in scheduled appointments.
Process the patients encounter forms and schedule referrals that have been generated from the providers
Encounters to be verified in practice management system during check-out function.
Ensures proper diagnostic and procedural entry for all provider visits.
Verifies accuracy of entries and the capture of all encounters for the day.
Collects any additional patient copays and deductibles.
Balances daily cash drawer and credit card receipts.
Serves as liaison between BNHC clinical areas, patients and other agencies to ensure continuity of patients’ care.
Any patient issues received via telephone, voicemail, letters, or walk-ins will be communicated to providers.
Assists with any patient correspondence as directed.
May be required to gather clinical information for reporting needs.
May be called without notice to assist providers with interpreting.
Ensures proper use of all office equipment (fax, copier, PC, email, practice management software, printers, phones, voicemail, etc) in accordance with office policy.
Maintains proper supplies for its use.
Immediately reports any malfunction.
Must be maintained in order to process insurance applications
Meet with patients and assist them in enrolling in insurance programs for which they are eligible via the Virtual Gateway.
Reviews all applications for completeness and documentation accuracy
May perform other duties as assigned by supervisor or department head.
Attend meetings and seminars to keep abreast of changing needs within the industry and department.
Maintains a professional environment in a multi-provider, multidiscipline organization.
Maintains a patient centered environment to ensure patients’ continuity of care; advocate for patients.
Positive attitude towards co-workers and other health center departments.
Performs tasks within the scope of secretarial standards.
Demonstrates characteristics of accountability and responsibility.
Is reliable and dependable as demonstrated by excellent attendance, punctuality, and thorough follow through of work tasks.
Maintains patient confidentiality at all times.
Maintains discretion of conversation in work areas.
Is pleasant, courteous, and considerate of patients and co-workers.
Interacts properly and professionally with patients and other co-workers.
Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently.
Demonstrates good communication skills.
Maintains appropriate chain of command.
Attends meetings
Participates in the betterment of the health center through studies and reviews as necessary.
Continually assess personal, team and organization goals.
Maintains and encourages teamwork.
Maintains consistent effort to further goals by modifying and/or improving individual procedures and tasks.
Demonstrates and implements effective problem solving.
Identify and report task and/or operational problems.
Manages conflict with staff appropriately.
Participates in orientation of new staff and/or students.