Medical Office Specialist (Rehab Services Dept)

Driscoll Children's Hospital•Corpus Christi, TX

21d•Onsite

About The Position

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. Department: Rehab Services Location: Main Campus Schedule: Monday-Friday 9:30am-6:00pm General Purpose of Job: Responsible for completing the registration and scheduling functions of the rehabilitation department. Will provide oversight of those scheduling and registration functions completed by the MOS staff within the department. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. Maintains the utmost level of confidentiality at all times. Adheres to hospital policies and procedures. Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Demonstrates the ability to use computer/software applications required for the job. Demonstrates thoroughness and dependability. Demonstrates excellent organizational skills. Must be detail-oriented. Must be able to manage multiple tasks in a busy medical office environment. Must be able to effectively communicate and work with patients, families, physicians and staff. Must be able to effectively work as a team member. Participates in departmental meetings, in-services and performance improvement activities. Schedule/Reschedule patients for necessary procedures/appointments utilizing available scheduling tools. Seek assistance when scheduling or registration needs are unclear. Obtain demographic and payer information required for scheduling and registration. Coordinate multidisciplinary patient scheduling. Document cancellations/no-shows in the appropriate scheduling system. Document scheduling activities within the referral. Communicates with referring and community physicians to address the scheduling and registration needs of patients. Informs manager of any difficulties. Communicates with authorization department in order to meet the patients scheduling needs. Manages patient correspondence to meet scheduling needs. Anticipating scheduling conflicts and taking action to resolve. Manage and disseminate clinical information in many forms to facilitate patient care. (example: therapist evaluation charts, scanning prescriptions, etc.) Completes the registration process for new and recurring patients. Manages patient accounts at the beginning of each month Collects and records payments for rehabilitation services. Ensured compliance with hospital policies regarding health information. Scan paper medical documents into electronic medical record as appropriate. Will occasionally drive for Driscoll Children’s Hospital business. May be required to work at an alternate location to support departmental staffing needs. Demonstrates flexibility regarding departmental scheduling needs including but not limited to compliance with family-friendly hours, floating between settings and locations, offering hours that support the patient population, etc.

Requirements

High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.
Must be detail-oriented.

Responsibilities

Completing the registration and scheduling functions of the rehabilitation department.
Providing oversight of those scheduling and registration functions completed by the MOS staff within the department.
Maintaining the utmost level of confidentiality at all times.
Adhering to hospital policies and procedures.
Demonstrating business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Demonstrating the ability to use computer/software applications required for the job.
Demonstrating thoroughness and dependability.
Demonstrating excellent organizational skills.
Managing multiple tasks in a busy medical office environment.
Effectively communicating and working with patients, families, physicians and staff.
Effectively working as a team member.
Participating in departmental meetings, in-services and performance improvement activities.
Scheduling/Rescheduling patients for necessary procedures/appointments utilizing available scheduling tools.
Seeking assistance when scheduling or registration needs are unclear.
Obtaining demographic and payer information required for scheduling and registration.
Coordinating multidisciplinary patient scheduling.
Documenting cancellations/no-shows in the appropriate scheduling system.
Documenting scheduling activities within the referral.
Communicating with referring and community physicians to address the scheduling and registration needs of patients.
Informing manager of any difficulties.
Communicating with authorization department in order to meet the patients scheduling needs.
Managing patient correspondence to meet scheduling needs.
Anticipating scheduling conflicts and taking action to resolve.
Managing and disseminating clinical information in many forms to facilitate patient care.
Completing the registration process for new and recurring patients.
Managing patient accounts at the beginning of each month
Collecting and recording payments for rehabilitation services.
Ensured compliance with hospital policies regarding health information.
Scanning paper medical documents into electronic medical record as appropriate.
Driving for Driscoll Children’s Hospital business.
Working at an alternate location to support departmental staffing needs.
Demonstrating flexibility regarding departmental scheduling needs including but not limited to compliance with family-friendly hours, floating between settings and locations, offering hours that support the patient population, etc.