Medical Office Specialist - Full Time

Planned Parenthood Great Plains • Columbia, MO

23h • $19 - $19

About The Position

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”
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The Medical Office Specialist participates in a team approach to patient care which requires effectively communicating with patients from a wide range of backgrounds and ages and supporting their healthcare experience with compassion and excellent care. The Medical Office Specialist is responsible for greeting and checking in patients, verifying the patients' insurance plan and coverage, and other payment sources to aid the patients' understanding of their financial responsibility. Enters data directly into the electronic health record system (EPIC). Prepares deposit slips and runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager.

Requirements

• High school graduate or equivalent
• One year experience in a medical office setting
• Familiarity with medical terminology
• Demonstrate proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Email.
• Ensures all aspects of work are completed correctly and free from error.
• Cooperates actively and effectively with others in the pursuit of common goals.
• Effectively interacts with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles and sexual orientations and treat individuals with respect and dignity.
• Strives to understand others' feelings and treats others with empathy, care, compassion, and respect.
• Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.
• Maintains a positive attitude toward change and appreciates the opportunities that change presents.
• Demonstrate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Nice To Haves

• Experience using an EHR system is preferred.

Responsibilities

• Performs front desk functions including answering phones and greeting and checking-in patients.
• Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy
• Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system
• Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process
• Prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager
• Adheres to all money handling procedures, collecting co-pays and other patient payments.
• Maintains technical knowledge by attending educational workshops, reviewing professional publications, and participating in relevant webinars.
• Understands and complies with Child and Minor Abuse identification and reporting.
• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any per­son currently or formerly receiving services from PPGP.
• Complies with regulations regarding patient rights.
• Adheres to PPGP policies regarding professionalism, minimizing patient wait time in the health center and on the phone, adhering to the system to address patient complaints, and implementing patient satisfaction surveys following each visit.
• Supports and carries out PPGP’s Mission: upholding the standards of high quality sexual and reproductive healthcare; provides education that promotes informed proud and authentic sexuality; influences the culture through advocacy to ensure equality in reproductive and sexual decision making.

Benefits

• 37.5 hour work week
• Annual Paid Time Off: Vacation - 112.5 hours, Sick Leave - 45 hours, Holidays - 105 hours which includes a full holiday week in December
• Parental Leave: After 12 months of full-time employment, employees are eligible for paid parental leave which is 100% base salary for 6 weeks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees