Medical Office Referral Clerk

San Luis Valley Health•Alamosa, CO

21h

About The Position

This person is responsible for maintaining an efficient flow of written and verbal information in the referral process, preparing and processing necessary paperwork and consulting with physicians and staff on information needed in the referral process.

Requirements

Two years experience in an office setting.
High School Diploma or GED.

Nice To Haves

Previous insurance, registration and authorization experience preferred.

Responsibilities

Gather required medical information for the referral/test/procedure.
Verify patient insurance and plan coverage pertinent to referral information.
Convey information in a timely manner to patients and referring provider's office with regard to organizing referrals, based on assigned work queue.
Maintain patient confidentiality at all times.
Respond to patient inquiries pertaining to health plan guidelines and other case-specific administrative inquiries.
Convey information to patients referring them to health plan or the receiving department when necessary.
Review assigned work for referral requests and gather all information to send to the receiving location to be scheduled, contacting the receiving location to ensure it receival, following up as needed.
Request notes or test results from the referred to location and ensure the patient is scheduled back at SLVH for appropriate follow up.
Document the referral process within the Electronic Health Record following established workflows.

Benefits

Full medical, dental and vision plans to suit the needs of you and your family, with low-cost copays and deductibles, all without high out-of-pocket expenses.
Enjoy a generous amount of Paid Time Off and Sick Leave in your first year with accruals starting on your first day!
Start saving with Retirement plans available from day one, providing up to 5% employer match after one year of employment.
Free life and disability insurance benefits for full-time employees with the opportunity to purchase additional coverage at low costs.
Add to your benefit package with a variety of voluntary benefits such as identity theft protection, medical and dependent care flexible spending accounts and more.
Take care of yourself with our free on-site 24-hour employee health center, and discounts to a selection of local fitness/recreational centers.
Keep learning by utilizing our education program benefits to foster your growth and development.
Give back to the community with multiple opportunities throughout the year to volunteer with our own non-profit SLV Health Foundation and other SLV- and community-sponsored events.
Discounts on cell-phone plans, ski/snowboard lift tickets, Dell computers, local pools, Adams State University functions and more!
Your family is our family so our employees and their family members have access to our employee support services, including up to four free counseling sessions to assist with work/life solutions.